Returns & Exchanges

At Goldie Locks, we want you to love your hair journey; if you are not completely satisfied with your purchase, we offer a 30-day return window for a full refund or exchange. Our goal is to ensure your experience with our premium formulas is as seamless as your results.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.